Holiday Special - Save On Every Order! click for details We want you to feel confident about shopping in our internet store. Listed below is detailed information about our policies and contact information. If you have any questions or comments, please email or call. Thank you for visiting The Prairie Moon Company. Contact Us You may contact us by email or fax anytime. Call us toll free during regular business hours which are 9am to 5pm Central Time, Monday thru Friday. Email: service@prairiemoon.biz Toll-free phone: 866-331-0767 Direct Line: 618-651-9939 Fax: 618-654-7768 Guarantee All our products carry a 30 day money back guarantee. If you’re not happy, we’re not happy. If you are not satisfied with your purchase, return it to us, postage paid, and we will refund your full purchase price including original shipping charges (except express shipping) and sales tax. See our return policy below. Return Policy You do not need prior authorization to return a product to us. When returning an item, please include a copy of your invoice and a note telling us why you are unhappy with the product. We hope to learn from our customers and do a better job in the future. Your refund will be made by the same method as your original payment. Express shipping in not refundable. Express is any other than ground shipping. International shipping is not refundable. Returns for refusal of duty and taxes on international orders will not be accepted. Contact your local customs office prior to ordering for any duty and taxes which may be applicable. Returns must be within the 30 days allowed or you will be charged a 20% restocking fee. Mailing address for returns: Returns Dept. The Prairie Moon Company 311 W Monroe St Highland, IL 62249-1326 Sales Tax Sales Tax of 7.6% will be charged for orders shipped to Illinois addresses. Payment Methods We accept American Express, Diner's Club, Discover, Mastercard and Visa credit cards. We also accept money orders or checks and ship upon receipt and clearance of your check. Email or call us with your order and we will figure the amounts for shipping and sales tax (if applicable). We will give you the total dollar amount for your order and you can mail the check or money order to: Order Dept. The Prairie Moon Company 311 W Monroe St Highland, IL 62249-1326 Shipping Why We Charge for Shipping We know shipping cost is an important issue. Shipping is always a cost. Some companies hide the cost of shipping in the price of each item. Some companies will quote low prices and then charge exorbitant handling fees in addition to the actual shipping cost. The shipping charges on our site are the actual shipping charge plus a $2.00 packaging fee which covers the cost of the box and packaging. Shipping costs are based on the weight of the products ordered. We ship with United Parcel Service (UPS). We will notify you by email concerning the status of your order and shipping updates. In the unlikely event that your shipping does not calculate correctly, we will email you with the correct shipping charge for your approval before shipping your order. Available US shipping methods by UPS are: Ground 3 Day Select 2nd Day Air Next Day Air Saver UPS Standard to Canada Please note: Cream whippers, selzter bottles, soda siphons and CO2 or N2O chargers can not be shipped by air due to DOT regulations. These items can only be shipped UPS Ground and UPS Standard to Canada. Delivery to APO, FPO and PO Box addresses: UPS does not deliver to most APO or FPO addresses and not at all to PO Boxes. If you need delivery to one of these addresses, we can send your order by United States Postal Service. Email or call us with the items you wish to order and your address, and we will let you know how much the shipping will cost. N2O and CO2 chargers which can not be shipped to APO or FPO addresses due to DOT and International Postal regulations. We can ship soda siphons, seltzer bottles and cream whippers provided we remove any chargers which may be included with the items. You would have to buy 8gram CO2 or N2O chargers locally. Shipping to Alaska and Hawaii UPS now ships Ground, Next Day Air or 2nd Day Air to Alaska and Hawaii. We offer Ground and 2nd Day Air. All items other than soda siphons, seltzer bottles, cream whippers with chargers and chargers can ship by UPS. We can also ship US Postal Service Priority Mail. The shipping charge will not calculate correctly, but we will email you with the correct shipping cost for your approval. We can not ship N2O and CO2 chargers to Alaska or Hawaii. We can ship soda siphons, seltzer bottles and cream whippers provided we remove any chargers which may be included with the items. You would have to buy 8gram CO2 or N2O chargers locally. Shipping to Canada UPS Standard to Canada is the only valid method for delivery to Canada. The shipping cost calculator in the Shopping Cart does not work for Canada. Shipping costs do calculate correctly on the first page of Checkout. Fill in your shipping information, choose UPS Standard to Canada as the method, click APPLY, and the correct shipping cost will show in YOUR ORDER at the upper right side of the page. If the shipping costs do not calculate correctly we will email you with the correct shipping costs for your approval before shipping. UPS charges a brokerage fee for shipments to Canada. The fee is in addition to the shipping charges and is payable upon delivery. Estimated brokerage charges are based on the dollar amount of your order. Less than $20 ordered = $0 fee $20 to $40 ordered = $16.50 fee $40 to $100 ordered = $27.90 fee $100 to $200 ordered = $36.50 fee $200 to $350 ordered = $44.25 fee These are estimates only and your actual fee may vary. Also, there may be duty and taxes due upon delivery. The only way to know the exact amount would be to contact your local customs office. Returns for refusal of duty and taxes will not be accepted. International Shipping (other than Canada) We currently do not ship outside the US and Canada. To determine the exact time in transit for your zip code, click here for the UPS Time in Transit site. Our Ship From city is Highland and our Zip Code is 62249. UPS Ground Business Days in Transit from: Highland, IL 62249, our shipping location. Do not include the day your package is shipped when figuring time in transit. Example: If you order on Tuesday for an item with next business day availability, We will ship your order on Wednesday, and Time in transit to your location is 3 days, The first day is Thursday, second is Friday, and third day in transit is Monday, You should receive your order on Monday. N2O for Cream Whippers Caution: N2O chargers are to be used according to instructions and for food consumption only. Do not inhale contents. Misuse can be physically dangerous and harmful to your health. N2O is not for sale to minors under the age of 18. We will not knowingly sell N2O to minors. By ordering cream whippers or N2O chargers you are certifying that you are 18 years of age and will only use this product as intended by the manufacturer. About Us Customer Ratings Affiliate Program Jobs Holiday Special - Save On Every Order! - click for details Guarantee - Returns - Shipping Information Rated 'Excellent' by our customers. © 2001-2009 The Prairie Moon Company * 311 W Monroe St * Highland * Illinois * 62249-1326 Toll Free 866-331-0767 * Direct 618-651-9939 * Fax 618-654-7768 Email: service@prairiemoon.biz www.prairiemoon.biz